Frequently Asked Questions

Quick answers to common questions from our guests:

Planning Questions

What is the schedule for the day?

See the itinerary below.

Time Event Details
9:00 AM Hotel pick-ups TBA
10:00 AM Ocean Drive - Art Deco Walk 45 minutes (walking tour)
11:30 AM Wynwood Walls Walk 30 minutes (walking tour)
12:30 AM Lunch in Little Havana 45 minutes (food tour)
1:30 PM Ice Cream at Domino Park 30 minutes (food and walking tour)
Are reservations necessary?

Yes, the tours frequently sell out. The driver will not allow passengers on the bus without an advanced reservation. In addition, the bus will not stop at a pick-up location unless there is a scheduled reservation.

Avoid hassles, stress, and disappointments. Book ahead to guarantee a seat.

How do I make a reservation?

There are two easy ways to make a reservation for your tour:

You can speak with us directly by calling (305) 260-6855. We're here everyday, from 8:30 AM to 8:30 PM

After booking, you will immediately receive an email containing your Receipt and Itinerary.

Can I pay in cash on the bus?

No, cash is not accepted. You must purchase your ticket in advance with a credit or debit card. Many of our tours are popular and sell out early. By booking in advance, you are guaranteed a spot on the tour you want

There are two ways to purchase a ticket:

Can I come to your office?

No, our office is not open to the public. Our aim is to give you the best possible prices. We don't have an expensive office, so we can pass on these savings to you.

To speak with us, simply call our Vacation Planners at 1-305-260-6855! Or you can complete our email form and one of our representatives will contact you.

We are available everyday from 8:30 AM to 8:30 PM to discuss your vacation.

Do I get a receipt?

Yes. After booking, you will immediately receive an email confirmation, containing your Receipt and Itinerary. It is not necessary to print the receipt. The driver will have your name on the manifest and will be expecting you.

Is it necessary to print my receipt?

After booking, you will immediately receive an email confirmation containing your receipt and itinerary. However, it is not necessary to print the receipt to board the bus. The driver will have your name on the manifest and will be expecting you.

What if I don't receive the email confirmation with my receipt?

If you don't see the email confirmation in your Inbox, check your Spam or Junk Mail folder.

You should also try performing a search in your email account for the phrase: Miami Tour Company.

If you still can't find the email, contact us and we will resend the confirmation.

Will you pick me up at my hotel?

Yes. We offer courtesy pick-up and drop-off service from hotels in Miami Beach and Downtown Miami.

Please note: We do not come into the hotel lobby, or drive the bus into the hotel driveway to meet you. You must be waiting outside the hotel with a view of the street, looking for the bus.

  • Key West Tour pick-ups start at 6:00 AM and end at 7:30 AM.
  • Miami and Everglades Tour pick-ups start at 9:00 AM and end at 10:00 AM.

When booking a tour, see the "Pick-up Location" menu for the exact time.

Will you take me back to my hotel after the tour?

Yes, after the tour, we will return you back to your hotel. Miami Tour Company offers complimentary drop-off service to all hotels in Miami Beach and Downtown Miami.

  • Miami and Everglades single tours will return back to your hotel at approximately 2:45 PM.
  • Combo tours will return back to your hotel at approximately 5:45 PM.
  • Key West tours will return back to your hotel at approximately 9:45 PM.
What if I am staying outside the hotel pick-up area?

If you are staying outside the hotel pick-up area, you can meet the bus at at our Main Pick-up Location in Downtown Miami. The Main-Pick-up Location is at the Holiday Inn Hotel located at 340 Biscayne Blvd, Miami, FL 33132.

If I'm staying in Sunny Isles, how do I take a tour?

If you don't have a car, take the "Route S" Bus (119) South to the 21st Street & Collins Avenue stop, the Miami Tour Company bus will pick you up from here at 9:35 AM.

During the booking process, on the "Pick-up Location" list, select: Bus Stop - 21st St & Collins Ave.

If you have a car, drive yourself to the Main Pick-up Location

If I'm staying near Miami Airport, how do I take a tour?

It's easy. Scroll down and find instructions for taking the city bus and directions for driving yourself. You will also find a map that shows the route to the Main Pick-up Location and tips on where to park your vehicle.

TAKING THE CITY BUS

Hotels South Of The Airport: Doubletree, Spring Hill Suites, Homestead Studios, Hampton Inn, Sofitel, Hyatt Summerfield, Homewood Suites, Hilton, Airport Regency, Crowne Plaza, Fairfield Inn, Miami Princess.

  • On NW 7 St., board the "Route 7" Bus, eastbound
  • Get off the bus in Downtown Miami at NE 3 St.
  • Walk two blocks east to our main pick-up location at the Holiday Inn Hotel (340 Biscayne Blvd.)
  • The ride takes about 45 minutes. See route schedule

Hotels North Of The Airport: Embassy Suites, La Quinta Inn, Holiday Inn, Red Roof Inn, Sleep Inn, Homestead Studio, Comfort Inn, Days Inn, Runway Inn, Hotel Aladdin, Fantasy Inn.

  • On NW 36 St., board the "Route 36" Bus, eastbound
  • Transfer to the "Route 2" Bus at NW 2 Ave., southbound
  • Get off the bus in Downtown Miami at NE 4 St.
  • Walk three blocks east to our main pick-up location at the Holiday Inn Hotel (340 Biscayne Blvd.)
  • The ride takes about 55 minutes. See route schedule

DRIVING DIRECTIONS

Take the Dolphin Expressway East to I-395 East. Exit at Biscayne Blvd. At the end of the off ramp, continue eastbound, turn right (South) onto Biscayne Blvd. and continue until you reach NE 2nd Street. Make a U-turn at NE 2nd Street onto Biscayne Blvd., North. Go one block to NE 3rd Street and turn right (East) into Bayside Marketplace -- immediately veer left to the parking garage. After parking your vehicle, walk across the street to the Holiday Inn and meet the bus.

PARKING

There is a parking garage at the entrance to Bayside Marketplace, next to the American flags. An early bird parking special is available - if you arrive before 10:00 AM - you can park until 6:00 PM for $5. On Saturday and Sunday, the garage accepts cash only, payable in advance. Parking can also be found adjacent to to the mall, and along Biscayne Boulevard. See the parking map below.


View Map

How do I get to the main pick-up location?

Our Main Pick-up Location is at the Holiday Inn Hotel (340 Biscayne Blvd, Miami, FL 33132). Here are the driving directions from the North and South:

  • Take I-95 to I-395 East.
  • Exit at Biscayne Boulevard off ramp.
  • At the end of the off ramp, continue eastbound across NE 2nd Ave.
  • Turn right (South) onto Biscayne Boulevard, continue until you reach NE 2nd Street.
  • Turn left (East) at NE 2nd Street.
  • Turn left (North) at Biscayne Boulevard.
  • Go one block to NE 3rd Street and turn right (East) into Bayside Marketplace.
  • Immediately veer left toward the parking garage.
  • After parking your vehicle, walk across the street to the Holiday Inn and meet the bus.

Parking

There is a parking garage at the entrance to Bayside Marketplace, next to the American flags. An early bird parking special is available — if you arrive before 10:00 AM — you can park until 6:00 PM for $5. On Saturday and Sunday, the garage accepts cash only. Parking meters can also be found along Biscayne Boulevard.

Is there parking at the main pick-up location?

Yes. Our Main Pick-up Location is at the Holiday Inn Hotel (340 Biscayne Blvd, Miami, FL 33132).

Directly across the street from the Main Pick-up Location, there is a covered parking garage at the front of Bayside Marketplace. The entrance to the garage is located next to the American flags. An early bird parking special is available — if you arrive before 10:00 AM — you can park until 6:00 PM for $5. On Saturday and Sunday, the garage accepts cash only.

Parking meters can also be found along Biscayne Boulevard.

How early should I leave to get to the pick-up location on time?

The time you should leave depends on the tour and and where you are coming from. For example, if you are driving from Homestead or Fort Lauderdale:

  • Key West Tours: Allow 1 hour of driving time to get to the pick-up location.
  • Miami & Everglades Tours: Allow 2 hours of driving time to get to the pick-up location.
Do you offer any promos or discounts?

Yes, Miami Tour Company offers special prices and discounts for groups such as senior citizens and military. For more information about all of our discounts, please click here to review.

Will you pick me up at the cruise ship port?

No, we are unable to pick you up at the port. However, it is very easy to take a taxi to our Main Pick-up Location, which is only 1 mile from the cruise ship terminal. Taxis are always available and the cost is less than $10.

Our Main Pick-up Location is at the Holiday Inn (340 Biscayne Blvd, Miami 33132). This hotel is located across the street from the entrance to the Port.

If you book a private tour, pick-up at the port is available. To arrange a private tour, call (305) 260-6855. Or, you can submit our email form.

Will you drop me off at the airport?

No, we are unable to drop you off at the airport. However, it is very easy to take a taxi to the airport from our Main Pick-up Location. Taxis are always available, and the flat rate to the airport is $25.

If you book a private tour, drop-off at the airport is available. To arrange a private tour, you can call (305) 260-6855. Or, you can submit our email form.

Can I bring luggage on the bus?

Yes, but it is not guaranteed. You must notify us that you wish to bring luggage at the time of booking, to guarantee there is space in the undercarriage of the bus. When booking online, please mark any special requests in the "Comments" section of the booking form.

What sort of people take the tours?

Our tours are popular with people of all ages. Miami Tour Company attracts fun and curious folks who are looking to do something more with their time than take an "ordinary" tour. We keep the group size small, which give our tours a more personal and family atmosphere.

Watch a video and meet our customers to hear what they have to say.

Are children the same price as adults?

No. Miami Tour Company is pleased to offer discounted child prices. We believe that exploring Miami is something everyone should be able to experience. So, we make it affordable for families with kids. Children 3 to 17 years of age are eligible to purchase a child ticket. Infants under age 3 ride free.

What if it rains on the day of my tour?

The rain does not affect our tours and we operate as normal (unless the driver determines otherwise).

Can I reserve a tour with my hotel concierge?

Most likely, no. Space is limited, therefore, we have a limited amount of hotel partners. Although it is not recommended, we will take last minute reservations, if space is available. You can call us and we will pick you up at your hotel, but your hotel may not make a reservation for you.

Call and speak with us directly at (305) 260-6855. We are open every day from 8:30 AM to 8:30 PM.

If I have to cancel my tour, will I get a refund?

You will get a full refund if you notify us at least 2 days prior to your tour date.

Note: No refunds will be made if you do not show up for your tour, or if you interrupt or cancel your tour once it has begun.

What is your hurricane policy?

Committing to a Miami vacation should be a joy, not a gamble. That's why we automatically include a Bad Weather Guarantee with all of our tours. The bad weather coverage includes both summer and winter storms. Here's how it works:

  • If the airline cancels your flight as a result of a tropical or winter storm, we will issue a full refund to customers with prepaid tours.
  • If bad weather forces us to cancel a tour, we will issue a full refund to customers with prepaid tours.
Can you suggest some good hotels to stay?

Yes, we are pleased to help you narrow down your hotel search. Contact a Miami Tour Company Vacation Planner. Tell us your price range and we'll suggest some good places to stay that fit in your budget.

Restaurants for Groups and Large Parties

Miami has an array of great restaurants for groups, offering everything from Seafood, Italian, and Southern cooking to Barbecue and Cuban cuisine.

If you're planning an event, contact a Miami Tour Company Vacation Planner for assistance. We have strong relationships with restaurants in our area. We'll help you explore all the dining options and plan banquets and parties for hundreds of guests.

Best Restaurants for Groups:

  • Rusty Pelican
  • Michael's Genuine
  • Mango's Tropical Cafe
  • Bongos Cuban Café
  • La Caretta
  • Bubba Gump
  • The Knife
  • 94th Aero Squadron
  • The Pit Barbecue
What tours do you offer? How can I share comments or feedback regarding my tour experience with you?

We appreciate any and all feedback, and use it as opportunity to continue enhancing our tours and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable tour vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. Please share your comments or feedback regarding your tour experience via email. If you wish to speak with us directly, don't hesitate to contact us by phone at (305) 260-6855.

Miami Tour

Will you pick me up at my hotel?

Yes. We offer courtesy pick-up and drop-off service from hotels in Miami Beach and Downtown Miami.

Please note: We do not come into the hotel lobby, or drive the bus into the hotel driveway to meet you. You must be waiting outside the hotel with a view of the street, looking for the bus.

  • Key West Tour pick-ups start at 6:00 AM and end at 7:30 AM.
  • Miami and Everglades Tour pick-ups start at 9:00 AM and end at 10:00 AM.

When booking a tour, see the "Pick-up Location" menu for the exact time.

How will I recognize the bus?

Our buses are easy to recognize; they're white with an orange logo on the side that says "Miami Tour Company." How to recognize the bus

How to recognize the bus

Learn more about it at miamitourcompany.com:

Details and rates can be found here:

Does the bus have air conditioning?

Yes, all Miami Tour Company buses have custom designed air conditioning systems. The AC systems are regularly maintained, so passengers stay cool and comfortable -- even in the heat of the Miami sun.

Will you pick me up at the cruise ship port?

No, we are unable to pick you up at the port. However, it is very easy to take a taxi to our Main Pick-up Location, which is only 1 mile from the cruise ship terminal. Taxis are always available and the cost is less than $10.

Our Main Pick-up Location is at the Holiday Inn (340 Biscayne Blvd, Miami 33132). This hotel is located across the street from the entrance to the Port.

If you book a private tour, pick-up at the port is available. To arrange a private tour, call (305) 260-6855. Or, you can submit our email form.

What is included in the price of my tour?

The price of your tour includes:

  • Transportation to and from your hotel
  • Professionally guided tour
  • Unlimited bottled water
  • Beautifully illustrated souvenir map

All prices are quoted in US dollars.

The tour price does not include meals or gratuities.

Are Free Tickets To Mansion Nightclub REALLY included?

Yes! You'll receive one free ticket to Mansion Nightclub for every adult tour purchased at MiamiTourCompany.com. Your guide will give you the Mansion tickets on the day of your tour.

Click Here To See the Tours and Get FREE Mansion Tickets

What do we see in Miami?

You will see Miami's highlights including: South Beach, the Art Deco District, Downtown Miami, Brickell, Coconut Grove, Coral Gables, Little Havana, and Ocean Drive. Along with some lesser-seen places like the Versace Mansion, Holocaust Memorial, Madonna's House, Vizcaya, University of Miami, Biltmore Hotel, Venetian Pool, Miracle Miami, Calle Ocho, Old Cutler Road, the CIA Top Secret Boat House, and the cemetery that inspired Michael Jackson's "Thriller" music video. Plus, hundreds of other historic landmarks and movie locations that are not seen with other tour companies.

You may also want to know:

Do we make any stops on tour?

Yes, during The Original Miami Tour, we stop and visit six different locations. The first stop is at the Holocaust Memorial at approximately 10:20 AM, where you can take a walking tour around the site. Restrooms are also available. At each of the six locations we stop, there is plenty of time to take pictures. Your souvenir map has information about each place we visit.

You may also want to know:

Is there a map of Miami showing the tour route?

Yes. Visit our Miami Map page.

This beautifully illustrated map shows you the tour route, where we stop, along with information about the sites we visit.

Can I take pictures on the tour?

Of course! Photography is encouraged. Our vehicles have like large tour bus windows, offering spectacular views. We know vacation photos are important to you, so we produced a "How To" video with some tips for getting good shots.

Click to watch the video.

When do we eat on the tour?

Let me prepare you in advance - this is not a dining tour. We recommend eating a full breakfast before you board the bus. For guests meeting us at the Main Pick-up Location, there is a restaurant at the hotel serving breakfast. During The Original Miami Tour, the first chance to eat will be at 11:30 AM in Coconut Grove. The next opportunity to eat will be at 1:45 PM at the McDonald's in Little Havana. There is also a food court at Bayside Marketplace, a snack bar in the Everglades, and snacks are sold on the Boat Cruise.

Can I eat on the bus?

Yes, you may bring food and beverages with you, but please do not throw trash on the floor. Deposit trash in the waste basket on the bus. Don’t put chewing gum under the seat and treat our bus with care.

Where can I use the restroom?

During The Original Miami Tour, bathroom breaks are available at the Holocaust Memorial, Coconut Grove, Biltmore Hotel, Venetian Pool, Little Havana, and Bayside Marketplace.

Bathrooms are also available in the Everglades and on the Boat Cruise.

How much legroom is in the bus?

We have reconfigured the seating on our Embassy Class coaches for just 40 passengers (with an average of 32 guests per tour) - creating 35% more legroom than on a typical tour bus. We also provide complimentary water and a tour map for your comfort.

How does the GPS tour work?

The GPS-guided system triggers our pre-recorded tour precisely at the right place. This means every story is told beautifully. And you’ll be amazed by the digital sound quality. Miami Tour Company is the only tour company in Florida to offer this type of exceptional technology.

The English commentary is broadcast on the bus from a high-performance sound system.

Headphones are available to passengers who are hard of hearing, or wish to hear the tour in another language. For a more personal experience, you may bring your own headphones.

Along the route, the tour commentary is preceded by flashing seat-back controllers that prompt you. The controllers also allow you to select a language and adjust the volume.

How to operate the seat-back controls:

GPS tour controls

  • Step 1 - Insert the headphone cable into the socket.
  • Step 2 - Using the button on the right, select your preferred language.
  • Step 3 - Using the button on the left, long press up and down to adjust the volume.

Adjusting the controls is so easy, even a kid can do it!

Tour bus seat-back audio controllers

The benefits of our new sound system:

  • High quality digital audio - no engine noise, or static
  • More entertaining compared to the competition
  • Increased safety by allowing the driver to concentrate on driving
  • Superb clarity for the hard of hearing

The tour system consists of a central unit to which the GPS antennae and drivers control panel are connected. The tour commentary and music are then converted to a high quality digital audio signal. The signal is then transmitted to overhead speakers and seat-back passenger controls, giving passengers a crystal clear audio experience.

GPS triggered sightseeing tour

You may also want to know:

What languages are spoken by the tour guides?

The answer depends on the tour you are taking:

  • Miami Tour - The commentary is in English, Spanish, Portuguese, French, Italian, German, Russian, and Mandarin. The driver speaks English.
  • Everglades Tour - The commentary is in English, Spanish, Portuguese, French, Italian, German, Russian, and Mandarin. The driver and airboat captain speak English.
  • Boat Tour - The commentary is in English and Spanish. The driver speaks English.
  • Key West - The driver speaks English and Spanish.
  • Orlando - The driver speaks English and Spanish.

You may also want to know:

What should I wear?

For passengers on the Everglades Tour, special consideration should be taken in regards to sun protection. During the airboat ride, you are exposed to direct sunlight for 40 minutes. Having a hat and an umbrella to block the sun are suggested.

Should I bring an umbrella?

Miami, Florida is the 8th rainiest city in the United States. Having an umbrella on hand is always recommended, especially during the rainy season (July, August, and September).

For passengers on the Everglades Tour, special consideration should be taken in regards to sun protection. Having an umbrella to block the sun is also suggested.

You may also want to know:

Will you take me back to my hotel after the tour?

Yes, after the tour, we will return you back to your hotel. Miami Tour Company offers complimentary drop-off service to all hotels in Miami Beach and Downtown Miami.

  • Miami and Everglades single tours will return back to your hotel at approximately 2:45 PM.
  • Combo tours will return back to your hotel at approximately 5:45 PM.
  • Key West tours will return back to your hotel at approximately 9:45 PM.
How do I make a reservation for a tour?

There are two easy ways to make a reservation for your tour:

You can speak with us directly by calling (305) 260-6855. We're here everyday, from 8:30 AM to 8:30 PM

After booking, you will immediately receive an email containing your Receipt and Itinerary.

How can I share comments or feedback regarding my tour experience with you?

We appreciate any and all feedback, and use it as opportunity to continue enhancing our tours and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable tour vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. Please share your comments or feedback regarding your tour experience via email. If you wish to speak with us directly, don't hesitate to contact us by phone at (305) 260-6855.